FAQ

Have you got a question about your Bluesfest 2021 ticket?

Head to the link below to read the latest reschedule announcement, which includes all ticket rollover & refund information

Q1. Do our current tickets automatically transfer to the new dates?

A/ Yes! If you have a current valid ticket, your ticket will be valid for the new event in April 2022.

Q2. When will the option of refunds be made available?

A/ Ticketholders to the April 2021 & October 2021 rescheduled events were contacted on Wednesday, 8th of September by our ticket provider, Moshtix. Be sure to check your emails (including junk!) to find the latest rollover and refund information, or click on the above. Please subscribe to Bluesfest to stay up-to-date and informed on all announcements and information. We recommend also regularly check your spam folders so as not to miss any important information from Moshtix.

Q3. Thursday ‘Opening Night’ has been added to the festival and I want to go, but I already have my ticket… what do I do?

A/ Should you also wish to attend the festival on Thursday 14 April, you can purchase an additional Thursday Single Entry Festival ticket. They are on sale now via the Bluesfest website

Q4. Is there an option of a Payment Plan available for purchasing tickets?

A/ LatitudePay 10-weekly payment plan is available at the ticket checkout. What is LatitudePay? CLICK HERE FOR MORE INFO

Q5. What will Bluesfest be like in 2022?

A/ Bluesfest will keep patrons informed of the COVID-19 Safety measurements via our Bluesfest 2021 COVID-19 Safety Plan website. Keep an eye out on socials, subscribe to our newsletter or visit our website regularly for updates! 

Q6. Will Bluesfest be a fully vaxxed event?

A/ The NSW Government has not yet issued the vaccination requirements for live music venues and events. However, we expect the requirements for vaccinated and unvaccinated entry to major events in NSW will be announced on December 15 OR when the state vaccination rate reaches 95% – whichever comes earlier. All businesses will be legally required to comply with the requirements.

Q7. Why buy a ticket to Bluesfest this year if it’s not going to a “normal” Bluesfest experience?

A/ By buying a Bluesfest 2022 ticket now, you are investing not only into Bluesfest and its future but into the Australian Music Industry. Bluesfest is taking the lead into stepping into the future. Bluesfest is committed to presenting our event this year to ensure the music industry is coming back! Whilst Bluesfest is proud to be independent and 100% Australian owned and not funded by a multinational corporation, the Bluesfest fans are critical and fundamental to the success of the event.

Q8. What will happen to my tickets if the festival is cancelled as per Government order again in 2022?

A/ To eradicate any risk for the customer, should the event be cancelled by government, Bluesfest 2022 ticket income is held in a locked bank account 

If the event is unable to proceed on the advertised date or location by Government order, Bluesfest reserves the right to reschedule the Event, and offer a credit or exchange to the rescheduled date, or offer a refund request window of 28 days. 

For more information visit Live Performance Australia: Ticketing Code of Practice (Industry Code) – Part E 

Q9. When will I receive my tickets from Moshtix?

A/ Tickets will be sent out to all ticket holders from 2 weeks prior to the festival.

Q10. What comes with a VIP ticket?

A/ This special ticket gives you access to the exclusive Bluesfest VIP lounge – enjoy the best food, sip on top-shelf spirits, wines and craft beer. Enjoy barista-made coffee in the mornings and relax on comfortable lounges… you’ll also have access to premium restrooms. Our VIP lounge is the perfect place to hang out with your friends. 18+ ONLY!

Q11. Is the camping site going to be COVID-19 Safe?

A/ The camping site will be set up in accordance with the NSW government health regulations relevant at that time.

Q12. How about the toilet situation?

A/ The cleaning of these facilities will be increased as per safety and health regulations.

Q13. If the event is going to be seated do I need to bring my own chair?

A/ Chairs are a prohibited item. DO NOT BRING CHAIRS. Bluesfest will provide all seating required.

Q14. Do children have to stay seated throughout the entire event?

A/ Children don’t have to stay seated during the entire event. They are welcome to sit on a blanket on the grass, as long as social distancing can be ensured and minors are accompanied.

Q15. Can we dance?! 

A/ Bluesfest will keep patrons informed of the COVID-19 Safety measurements via our Bluesfest COVID-19 Safety Plan website. Keep an eye out on socials, subscribe to our newsletter or visit our website regularly for updates! 

Q16. Why can’t I purchase camping in a different transaction to my festival ticket?

A/ To purchase your Camping tickets and other add-ons you must either purchase in the same transaction or be logged in to your Moshtix account that you purchased your Festival Entry ticket with to unlock these items.

Head to Moshtix, log in with the email address you used to Purchase your Festival tickets and your password, then go to the event page from your account to buy.

Q17. How can I purchase Camping if I have an Open 3-day Festival Entry Ticket?

A/ You will need to nominate which days you will be camping and Moshtix will match the days to your 3-day Open Festival Entry Ticket. Click here to submit a request.

Q18. I have a 4-day camping ticket, when can I set up camp?

4 day Camping & Festival ticket holders can arrive and set up camp from 10am the day before the festival begins . That means you lucky ducks get 5 nights of camping at the beautiful Byron Events Farm, and wake up here ready to go on day 1 of the festival!

3 day and 1 day Camping & Festival ticket holders can arrive to set up from 10am from the day that is detailed on your ticket. You can only camp for the nights that are stated on your tickets and will have to leave the site by 10 am the next morning.

Q19. I purchased my Festival Entry Ticket using a promo or offer code and now I cannot purchase camping. What do I do?

A/ Tickets purchased using special promo or offer codes that are no longer available will no longer unlock Camping or other add-on purchases on Moshtix. You will need to submit a request to Moshtix to purchase these items. Click here to submit a request.

Q20. Do I need a large vehicle ticket for my camper, caravan or trailer?

A/ If you are bringing anything towed, you must purchase a large vehicle ticket for that vehicle.

If you are bringing a campervan or motor home over 6 metres, you must purchase a large vehicle ticket for that vehicle. You can purchase this now online.

Q21. Can I buy Glamping for 2022?

A/ Yes! Head to our ticket page and scroll down to find “Camping & On-site Accommodation”

Q22. I want to camp next to my friend who is in a campervan and I am in a tent. How do I get to camp next to my friend? Do you allocate campsites before I get there?

A/ You are allocated a site on arrival. If you want to camp together you must arrive together.

Q23. I am staying local and want to get the Festival Shuttle Bus. Where do they leave from?

A/ We have release our Festival Bus Timetables closer to the time of the festival. Head here to find the timetables, bus stop locations and prices: www.bluesfest.com.au/local-bus-timetables

Bluesfest is grateful for the ongoing cooperation and advice it has received from the NSW Ministry of Health to assist in the planning for a COVID-19 safe event. We continue to work closely with the NSW Department of Health, as well as the NSW Ministry of Health and will keep our patrons informed on a regular basis via our Bluesfest 2021 COVID-19 Safety Plan website.