FAQ

Have a question about your Bluesfest 2021 Ticket?

 

Bluesfest is grateful for the on-going cooperation and advice it has received from the NSW Ministry of Health to assist in the planning for a COVID-19 safe event. We continue to work closely with the NSW Department of Health, as well as the NSW Ministry of Health and will keep our patrons informed on a regular basis via our Bluesfest 2021 COVID-19 Safety Plan website.


Q1. What will Bluesfest be like in 2021?

A/ Bluesfest’s COVID-19 Safety Plan has been approved by Government – see statement here.

In order to ensure the quality of the event and safety for patrons, artists and staff at any given moment and depending on current and changing restrictions, Bluesfest 2021 will be a new experience. We will implement various measures based on NSW Health Department guidelines including but not limited to:

  1. Reduced capacity to 50% of regular festival attendance
  2. Seated and outdoors
  3. Social distancing practise and signage across the full festival site
  4. Sanitisation stations across the full festival site and enhanced cleaning in all areas, as well as COVID-19 Safety Marshalls.

Bluesfest will keep patrons informed of the COVID-19 Safety measurements via our Bluesfest 2021 COVID-19 Safety Plan website. Keep an eye out on socials, subscribe to our newsletter or visit our website regularly for updates! 

Q2. Why buy a ticket to Bluesfest this year if it’s not going to a “normal” Bluesfest experience?

A/ By buying a Bluesfest 2021 ticket now, you are investing not only into Bluesfest and its future but into the Australian Music Industry. Bluesfest is taking the lead into stepping into the future. Bluesfest is committed to presenting our event this year to ensure the music industry is coming back! Whilst Bluesfest is proud to be independent and 100% Australian owned and not funded by a multinational corporation, the Bluesfest fans are critical and fundamental to the success of the event.

Q3. What will happen to my tickets if the festival is cancelled as per Government order again in 2021?

A/ To eradicate any risk for the customer, should the event be cancelled by government, Bluesfest 2021 ticket income will be held in a locked bank account 

If the event is unable to proceed on the advertised date or location by Government order, Bluesfest reserves the right to reschedule the Event, and offer a credit or exchange to the rescheduled date, or offer a refund request window of 28 days. 

For more information visit Live Performance Australia: Ticketing Code of Practice (Industry Code) – Part E 

Q4. When will I receive my tickets from Moshtix?

A/ Tickets will be sent out to all ticket holders from 2 weeks prior to the festival (18th March 2021).

Q5. Do I have to choose my days for the Open 3 Day ticket?

A/ Yes, all open 3 day ticket holders will be contacted by Moshtix to pre-select their preferred days of consecutive 3 days.

Q6. What comes with a VIP ticket?

A/ This special ticket gives you access to the exclusive Bluesfest VIP lounge – enjoy the best food, sip on top-shelf spirits, wines and craft beer. Enjoy barista-made coffee in the mornings and relax on comfortable lounges… you’ll also have access to premium restrooms. Our VIP lounge with secluded garden is the perfect place to hang out with your friends. 18+ ONLY!

Q7. Is the camping site going to be COVID-19 Safe?

A/ The camping site will be set up in accordance with the NSW government health regulations relevant at that time.

Q8. How about the toilet situation?

A/ The cleaning of these facilities will be increased as per safety and health regulations.

Q9. If the event is going to be seated do I need to bring my own chair?

A/ Chairs are a prohibited item. DO NOT BRING CHAIRS. Bluesfest will provide all seating required.

Q10. Do children have to stay seated throughout the entire event?

A/ Children don’t have to stay seated during the entire event. They are welcome to sit on a blanket on the grass, as long as social distancing can be ensured and minors are accompanied.

Q11. Can we dance?! 

A/ Bluesfest will keep patrons informed of the COVID-19 Safety measurements via our Bluesfest 2021 COVID-19 Safety Plan website. Keep an eye out on socials, subscribe to our newsletter or visit our website regularly for updates! 

Q12. Why can’t I purchase camping in a different transaction to my festival ticket?

A/ To purchase your Camping tickets and other add-ons you must either purchase in the same transaction or be logged in to your Moshtix account that you purchased your Festival Entry ticket with to unlock these items.

Head to Moshtix, log in with the email address you used to Purchase your Festival tickets and your password, then go to the event page from your account to buy.

Q13. How can I purchase Camping if I have an Open 3-day Festival Entry Ticket?

A/ You will need to nominate which days you will be camping and Moshtix will match the days to your 3-day Open Festival Entry Ticket. Click here to submit a request.

Q14. I have a 5 day camping ticket, when can I set up camp?

5 day Camping & Festival ticket holders can arrive from 10am on Wednesday.

3 day and 1 day Camping & Festival ticket holders can arrive to set up from 10am each day. You can only camp for the nights that are stated on your tickets and will have to leave the site by 10 am the next morning.

Q15. I purchased my Festival Entry Ticket using a promo or offer code and now I cannot purchase camping. What do I do?

A/ Tickets purchased using special promo or offer codes that are no longer available will no longer unlock Camping or other add-on purchases on Moshtix. You will need to submit a request to Moshtix to purchase these items. Click here to submit a request.

Q16. Do I need a large vehicle ticket for my camper, caravan or trailer?

A/ If you are bringing anything towed, you must purchase a large vehicle ticket for that vehicle.

If you are bringing a campervan or motor home over 6 metres, you must purchase a large vehicle ticket for that vehicle. You can purchase this now online.

Q17. Can I buy Glamping for 2021?

A/ Yes! Glamping is on sale now. Head to our ticket page and scroll down to find “Camping & On-site Accommodation”

Q18. I want to camp next to my friend who is in a campervan and I am in a tent. How do I get to camp next to my friend? Do you allocate campsites before I get there?

A/ You are allocated a site on arrival. If you want to camp together you must arrive together.

Q19. I am staying local and want to get the Festival Shuttle Bus. Where do they leave from?

A/ We have released our Festival Bus Timetables. Head here to find the timetables, bus stop locations and prices: www.bluesfest.com.au/local-bus-timetables