FAQ

Have a question about your Bluesfest 2021 Ticket?

 

Bluesfest is grateful for the ongoing cooperation and advice it has received from the NSW Ministry of Health to assist in the planning for a COVID-19 safe event. We continue to work closely with the NSW Department of Health, as well as the NSW Ministry of Health and will keep our patrons informed on a regular basis via our Bluesfest 2021 COVID-19 Safety Plan website.

Q1. I haven’t received an email from Moshtix, what do I do?

Moshtix has contacted all ticket purchasers so be sure to check your junk mail inbox.

All information specific to the tickets you have is also detailed here: Bluesfest 2021 ticket support info

If you have any other questions, you can contact Moshtix via their customer service portal directly: Contact Moshtix Customer Service

Q2. Do our current tickets automatically transfer to the new dates?

Yes! If you have a current valid ticket, your ticket will be valid for the new event in October. To find out more information, specific to the tickets you have, head here: Bluesfest 2021 ticket support info

Q3. If we had a 5-Day season pass for April 2022, what does that mean now Bluesfest is only a 4-Day event in October?

Your tickets have been transferred to 4-Day season tickets for the new October event. All current valid 5-Day ticket purchases remain valid for the Friday 1st – Monday 4th of October 2021 event.

To ensure that you are not missing out on original ticket value, you have the option to redeem the difference of this ticket in form of a credit to spend at all Bluesfest outlets at the October event. You can collect a loaded square credit card at the event to the value of the difference which can be spent at festival bars, merchandise and Bluesfest-operated cafes.

You will receive further communication with details about claiming and using your credit in the week commencing 7th of June 2021.

Q4. If we had Thursday tickets OR a Thurs-Fri-Sat 3-Day ticket for the original dates, what does that mean for the new dates as there is no Thursday anymore?

Tickets have been transferred to a Friday single-day ticket OR a Fri-Sat-Sun 3-Day ticket for the October event and all current valid Thursday OR Thurs-Fri-Sat 3-Day ticket purchases will be automatically valid for Bluesfest 2021 in October.

All other tickets have been rolled over to their corresponding dates for the new October event.

If you do not wish to attend on these dates you can request a refund on your ticket before Midnight Friday, 4th of June 2021.

If you wish to attend another date, you can request a refund on your ticket before Midnight Friday, 4th of June 2021, and rebook for another day.

Q5. Is there an option of a Payment Plan available for purchasing tickets?

At this stage, Bluesfest is not offering a Payment Plan option. Subscribe to our newsletter to be the first to find out if this option is made available. Subscribe here!  

Q6. Will there be a Bluesfest in Easter next year?

Yes! We are planning our event in 2022 over the Easter Long Weekend. Join our exclusive waitlist to be the first to find out when tickets go on sale! Join the waitlist here.

Q7. Can we roll our current ticket to Bluesfest 2022?

While we will have our event over the Easter Long Weekend in April next year, we cannot offer the option to roll over any tickets to this event at this time. If you have a valid ticket and cannot attend the October event, you will need to request a refund.

You can then join the waitlist to the exclusive Early Bird Presale for Bluesfest 2022, which will be announced and go on sale at the time of the October Event.

Don’t miss out – join the waitlist now! Join the waitlist here.

Q8. What will Bluesfest be like in 2021?

A/ Bluesfest’s COVID-19 Safety Plan has been approved by Government – see statement here.

In order to ensure the quality of the event and safety for patrons, artists and staff at any given moment and depending on current and changing restrictions, Bluesfest 2021 will be a new experience. We will implement various measures based on NSW Health Department guidelines including but not limited to:

  1. Reduced capacity to 50% of regular festival attendance
  2. Seated and outdoors
  3. Social distancing practise and signage across the full festival site
  4. Sanitisation stations across the full festival site and enhanced cleaning in all areas, as well as COVID-19 Safety Marshalls.

Bluesfest will keep patrons informed of the COVID-19 Safety measurements via our Bluesfest 2021 COVID-19 Safety Plan website. Keep an eye out on socials, subscribe to our newsletter or visit our website regularly for updates! 

Q9. Why buy a ticket to Bluesfest this year if it’s not going to a “normal” Bluesfest experience?

A/ By buying a Bluesfest 2021 ticket now, you are investing not only into Bluesfest and its future but into the Australian Music Industry. Bluesfest is taking the lead into stepping into the future. Bluesfest is committed to presenting our event this year to ensure the music industry is coming back! Whilst Bluesfest is proud to be independent and 100% Australian owned and not funded by a multinational corporation, the Bluesfest fans are critical and fundamental to the success of the event.

Q10. What will happen to my tickets if the festival is cancelled as per Government order again in 2021?

A/ To eradicate any risk for the customer, should the event be cancelled by government, Bluesfest 2021 ticket income will be held in a locked bank account 

If the event is unable to proceed on the advertised date or location by Government order, Bluesfest reserves the right to reschedule the Event, and offer a credit or exchange to the rescheduled date, or offer a refund request window of 28 days. 

For more information visit Live Performance Australia: Ticketing Code of Practice (Industry Code) – Part E 

Q11. When will I receive my tickets from Moshtix?

A/ Tickets will be sent out to all ticket holders from 2 weeks prior to the festival.

Q12. What comes with a VIP ticket?

A/ This special ticket gives you access to the exclusive Bluesfest VIP lounge – enjoy the best food, sip on top-shelf spirits, wines and craft beer. Enjoy barista-made coffee in the mornings and relax on comfortable lounges… you’ll also have access to premium restrooms. Our VIP lounge with a secluded garden is the perfect place to hang out with your friends. 18+ ONLY!

Q13. Is the camping site going to be COVID-19 Safe?

A/ The camping site will be set up in accordance with the NSW government health regulations relevant at that time.

Q14. How about the toilet situation?

A/ The cleaning of these facilities will be increased as per safety and health regulations.

Q15. If the event is going to be seated do I need to bring my own chair?

A/ Chairs are a prohibited item. DO NOT BRING CHAIRS. Bluesfest will provide all seating required.

Q16. Do children have to stay seated throughout the entire event?

A/ Children don’t have to stay seated during the entire event. They are welcome to sit on a blanket on the grass, as long as social distancing can be ensured and minors are accompanied.

Q17. Can we dance?! 

A/ Bluesfest will keep patrons informed of the COVID-19 Safety measurements via our Bluesfest 2021 COVID-19 Safety Plan website. Keep an eye out on socials, subscribe to our newsletter or visit our website regularly for updates! 

Q18. Why can’t I purchase camping in a different transaction to my festival ticket?

A/ To purchase your Camping tickets and other add-ons you must either purchase in the same transaction or be logged in to your Moshtix account that you purchased your Festival Entry ticket with to unlock these items.

Head to Moshtix, log in with the email address you used to Purchase your Festival tickets and your password, then go to the event page from your account to buy.

Q19. How can I purchase Camping if I have an Open 3-day Festival Entry Ticket?

A/ You will need to nominate which days you will be camping and Moshtix will match the days to your 3-day Open Festival Entry Ticket. Click here to submit a request.

Q20. I have a 4 day camping ticket, when can I set up camp?

4 day Camping & Festival ticket holders can arrive and set up camp from 10am the day before the festival begins . That means you lucky ducks get 5 nights of camping at the beautiful Byron Events Farm, and wake up here ready to go on day 1 of the festival!

3 day and 1 day Camping & Festival ticket holders can arrive to set up from 10am from the day that is detailed on your ticket. You can only camp for the nights that are stated on your tickets and will have to leave the site by 10 am the next morning.

Q21. I purchased my Festival Entry Ticket using a promo or offer code and now I cannot purchase camping. What do I do?

A/ Tickets purchased using special promo or offer codes that are no longer available will no longer unlock Camping or other add-on purchases on Moshtix. You will need to submit a request to Moshtix to purchase these items. Click here to submit a request.

Q22. Do I need a large vehicle ticket for my camper, caravan or trailer?

A/ If you are bringing anything towed, you must purchase a large vehicle ticket for that vehicle.

If you are bringing a campervan or motor home over 6 metres, you must purchase a large vehicle ticket for that vehicle. You can purchase this now online.

Q23. Can I buy Glamping for 2021?

A/ Yes! Head to our ticket page and scroll down to find “Camping & On-site Accommodation”

Q24. I want to camp next to my friend who is in a campervan and I am in a tent. How do I get to camp next to my friend? Do you allocate campsites before I get there?

A/ You are allocated a site on arrival. If you want to camp together you must arrive together.

Q25. I am staying local and want to get the Festival Shuttle Bus. Where do they leave from?

A/ We have released our Festival Bus Timetables. Head here to find the timetables, bus stop locations and prices: www.bluesfest.com.au/local-bus-timetables