Question 1

Can I change the name on my E-Ticket?

Accepted Answer

We have introduced anti-scalping measures by checking IDs against names and DOB on tickets. This is a common practice within the festival industry. As part of our terms and conditions, names and DOB must match the person entering the gate, failure to do so may result in refusal of entry.

All E-Tickets can be renamed by clicking on my orders within your Moshtix account. Please note that there may be a charge for this. Log into your account via www.moshtix.com.au

Question 2

Can I change which days I come to the festival?

Accepted Answer

No, unfortunately, as per our ticketing terms and conditions we are unable to offer exchanges or refunds. Choose wisely.

Question 3

Can I get a refund?

Accepted Answer

No. As part of the Bluesfest Terms and Conditions that you agreed to when purchasing tickets, Bluesfest does not refund tickets. You do have a couple of options though:

- Moshtix has an official resale mechanism, which you can learn about here.

- Tixel is a resale marketplace to buy and sell tickets. This is the only site that Bluesfest recognises as a reputable

-You may reissue/rename your ticket through our ticket provider. Please visit www.moshtix.com.au for more information

-If you purchased ticket insurance, you may be entitled to a refund. Please access Moshtix online form available via the Booking Protect online portal https://refund.bookingprotect.com/login.

Festival Terms and Conditions

Question 4

Can I share my wristband to a friend or family member?

Accepted Answer

No, the wristbands are for one person only. If your wristband has been tampered with you may not be allowed into the festival.

Question 5

Children and Youth

Accepted Answer

Bluesfest is a family friendly venue with a kids area and activities for the whole family.

We currently have the following ticket types available from moshtix
Adult: 18+ years
Youth: 15-17 years (inclusive)
Child: 6-14 years (inclusive). Must be accompanied by a responsible paying adult.
Children under 6 enter for free — no need to register for a ticket. 
ID is required to enter the venue. It is always a good idea to bring a photocopy of a birth certificate to avoid delays.

Question 6

What happens if I lose or break my wristband?

Accepted Answer

The wristband is your pass for the festival, if it is lost or tampered with - it will be void.

Any problems with your wristband please go to the ticket box next to the North or South festival entry.

Question 7

Privacy Policy

Accepted Answer

Thank you for visiting Bluesfest’s website!

Your privacy is very important to us which is why we will only collect information about you that you voluntarily give to us. 
Below you will find information about our policy regarding personal information you may supply to us via this website and how we might use the information we collect.

From time to time we may need to up date this privacy policy. We’ll let you know of any changes by publishing them on this website. We won’t bother you by sending you a separate notice advising you of these changes.

Collection and use of your information
We only collect information when you voluntarily submit it to us. For example this site gives you the opportunity to join our tour mailing list so that we may inform you about upcoming artist tours you may be interested in.

We use the information we collect from you to allow you to participate in our site based on your choices of artists and music. For example when you give us your email address to receive updates on an artist tour, your email address is added to our email list. On each email you receive from us you are given the opportunity to unsubscribe. When you unsubscribe, we remove your email address permanently from our mailing list.

We do not share personal information provided by you to anyone outside of Bluesfest Enterprises Pty Ltd and its partnership and affiliated group entities and our affiliated group entities and partner companies are required to protect your information in the same way we do.

Accuracy, Security and Access
If you think we hold information about you which is incorrect or out of date please contact us and bring us up to speed with the correct details. We take reasonable steps to maintain the security of your personal information and to prevent unauthorised access to it by those who do not have a legitimate need for it. 
If at any time you wish to know what details we are holding about you, simply send us an email requesting your details.

Cookies
Here’s an overview of the cookies and sessions:
Cookies and sessions are virtually the same thing with a couple of differences:

a cookie can have an expiry date, e.g. you can tell a cookie to die in 30 days time.
a session will die after a set time on the server (the default is 20 mins, but this can be overridden on a project by project basis) or when a user closes their browser (whichever happens first).
a cookie is stored on the user’s computer where as a session is stored on the web server

We don't use cookies to track users browsing history (e.g. to gain stats on which pages are viewed) or to 'remember' their login details but we do use sessions to authenticate users in the members area.
So in short; yes we do use cookies/sessions for authentication but not for anything untoward like tracking page movement.

Facebook Connect
Our website uses plugins provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo (white letter f on blue background or a thumb up icon) or the notice “Facebook Social Plugin”. For a full list of all social Plugins please see http://developers.facebook.com/plugins.

If you access our services via Facebook Connect, we will collect and record the information provided such as your email address and unique Facebook ID. We don’t actually store your passwords for Facebook. Instead, we just use an authentication token to verify your identity. This simply enables us to streamline the process of registration and authentication. For the information on the purpose and scope of data collection and procession by Facebook, as well as Your rights in this respect and settings options for protecting your privacy please visit Facebook's privacy policy: http://www.facebook.com/policy.php.

Surfing other sites from Bluesfest
Our website allows you to access other sites. These sites are external to Bluesfest. You simply click on the links we have provided. These other sites will have their own privacy policies and are not subject to our privacy statement. You should satisfy yourself as to the terms of the privacy policies provided by the operators of these other sites
Remember…

You should be aware that due to the open nature of the internet, information exchanged via the internet may be accessed and used by people other than those for who the data is intended. If you send us any information, including your email address, it is sent at your own risk.

Contact Us
Please contact us to ask for access to your information. If you have a complaint concerning your information privacy or if you would like more information about our approach to privacy, please call 02 66399800 (Mon - Thu | 10am to 4:30pm).

Bluesfest Tours

The Green Room

FREQUENTLY ASKED QUESTIONS

Can I change the name on my E-Ticket?

Can I change which days I come to the festival?

Can I get a refund?

Can I share my wristband to a friend or family member?

Children and Youth

What happens if I lose or break my wristband?

Privacy Policy

BLUESFEST

FAQs
TERMS & CONDITIONS
CONTACT

LOCATION

Bluesfest Tours

The Green Room

FREQUENTLY ASKED QUESTIONS

Can I change the name on my E-Ticket?

Can I change which days I come to the festival?

Can I get a refund?

Can I share my wristband to a friend or family member?

Children and Youth

What happens if I lose or break my wristband?

Privacy Policy

BLUESFEST​

​

FAQs TERMS & CONDITIONS CONTACT

LOCATION

​

BLUESFEST

FAQs
TERMS & CONDITIONS
CONTACT