We received good news from our insurance provider, advising us that our claim will be processed as a matter of urgency. Please be assured, as soon as we have a timeframe when refunds will be available, we will be in touch to advise on options and procedures to either request a refund or roll your ticket over to Bluesfest 2021.
Customers that purchased tickets via Moshtix will be contacted directly by Moshtix’s customer service team. Make sure your Moshtix account details are updated.
Customers that purchased tickets at the 2019 festival or directly via the Bluesfest website prior to the 10th July 2019 will be contacted directly by Bluesfest.
Keep an eye out on our social channels for instant updates.
We appreciate your patience and support while we work on a swift solution for you as a ticket holder.
BLUESFEST UPDATE 19.03.2020
FESTIVAL DIRECTOR PETER NOBLE OAM
DECLARES BLUESFEST 2021 IS ON!
“We will find a way to continue and present in 2021. I am a veteran; having been in this incredible industry since the 60s I have never experienced such a dire situation. As a premier event we need to present another Bluesfest not only for ourselves but also for the entire entertainment industry to see that there will be a brighter day and that as an industry we will come back from this.
WE ARE HUMBLED BY THE INCREDIBLE RESPONSE WE HAVE RECEIVED AND BY THE OUTPOURING OF LOVE FROM OUR TICKETHOLDERS, MUSIC INDUSTRY AND OUR LOCAL COMMUNITY.
We are in discussions with all the agents representing the artists who were due to play this Easter on what has been our greatest bill ever. Whilst we currently don’t know ‘who’ all our headliners will be in 2021 we have received feedback from over 30 artists on this years bill confirming they are ready to reschedule for 2021. Their level of support and goodwill is inspiring and I foresee a great event to come.
2021 will be the year for everyone that cares about the arts, music and the entire entertainment industry that we all love, to come out and show their support for everyone. We call on our industry, the musicians, the agents and the managers to get in touch with us and help us show the solidarity of strength that we have as a combined force. We are all in this together and together we will go on and get through these troubled times.
TIME IS A HEALER AND ONE DAY THIS WILL BE BEHIND US.
It has not been easy and we are still in what will be a lengthy process working out the details. Representatives from our insurance companies have advised that our claim is being processed and ticket refunds or the option to roll over to Bluesfest 2021 will be available soon. We will constantly keep you updated in this area and thank you all again for the patience you have shown.
In the meantime, we wish you all good health and to remain strong and positive in these very trying times.
SEE YOU AT BLUESFEST!
Peter Noble OAM, Festival Director
BLUESFEST UPDATE 17.03.2020
As we informed you yesterday, on Sunday the NSW Health Minister issued a Public Health (COVID-19 Public Events) Order 2020.
A copy of this Public Health Order is available here.
It is clear that events over 500 people are now banned. Consequently, 2020 Bluesfest cannot proceed.
Bluesfest has lodged their claim with their insurers and is working through the process. We will be in contact with all ticket holders as soon as possible and appreciate your understanding and your patience in this instance.
Please be aware that the current situation is unprecedented. We are currently working toward getting you more detailed information as soon as possible.
We promise to keep you updated.
Peter Noble OAM
Festival Director Bluesfest
BLUESFEST STATEMENT MONDAY 16.03.2020
To everyone involved with Bluesfest,
It is obvious we will not be on this Easter. We are heartbroken as we believe we were presenting one of the best ever bills of talent for you. I was in discussions right through last week with every headliner – they ALL said they’re coming as long as nothing occurred to prevent them from doing so. That is the level of commitment that our artists have, and I am proud of that.
I must now thank every one of you for supporting us. The emails and posts are deeply appreciated at this time.
We are now working through how to move forward and to give you details.
I thank you for allowing us enough time to get everything in place for the best possible outcome for everyone.
Peter Noble OAM
Festival Director Bluesfest
BLUESFEST STATEMENT SUNDAY 15.03.2020
Promoters and Producers through Live Performance Australia, the Live Entertainment Industry Group, have been in constant communication with both State and Federal government since Prime Minister Morrison stated Friday afternoon, his “advice”, that all non-essential sporting and entertainment events with audiences above 500 should cancel.
We have stated in the strongest manner that “advice” was NOT a direction, and we needed the certainty by directive, followed by legislation, as soon as possible, so our entire industry could move forward to act in a responsible manner toward ALL interested parties, the public, ticket buyers, the artists, Bluesfest employees, and all suppliers and contractors.
The government has now made a definitive statement, and have banned events, and require 14 days of self-isolation for everyone entering Australia. This is a matter that will greatly affect both our future at Bluesfest, as well as the entire Entertainment Industry.
Please stand by for further updates.
BLUESFEST STATEMENT FRIDAY 13.03.2020
Australian Prime Minister, Scott Morrison, wants all non-essential gatherings of more than 500 people to be suspended from Monday amid fears about the spread of the COVID-19.
We are now awaiting the official requirement from Federal and State authorities on Monday and will update you at that time.
BLUESFEST STATEMENT TUESDAY 10.03.2020
We are all aware of COVID-19 in Australia and want to update you. Bluesfest Byron Bay will be going ahead as planned from 9 – 13 April 2020.
Both NSW Health and the Australian Health Protection Principal Committee (AHPPC), the federal body, report that attending public events such as Bluesfest are low risk. The report from the AHPPC on March 8 can be found on their website. Furthermore, on March 7, NSW Health issued their own report which too can be found on their website. We will keep you updated on any changes.
We want to assure you that we are currently implementing the recommended extra safety measures and additional facilities in order to consider the general health and safety of patrons, artists and staff at the event.
If you’ve already purchased a ticket for Bluesfest, your ticket purchase is fully insured in case of cancellation due to this pandemic.
Thank you for your continued support and looking forward to seeing you all here in Byron Bay this Easter!
Updated on Thursday 12/02/2020
BLUESFEST STATEMENT FRIDAY 06.03.2020
Bluesfest has always, and will always take the necessary actions to protect our patrons.
To that end, I wish to reassure you that we are in regular discussions with Live Performance Australia (LPA), the live entertainment industry representation group, of whom we are a member, and remain updated at all times regarding best practice for our coming festival, and government notifications.
All events of a public nature in Australia are proceeding in the Entertainment and Sporting areas, and we look forward to presenting our best Bluesfest yet.
It’s business as usual.
We are a fully insured event, and our customers are protected should anything change.